Regardless of whether you are a general manager
with profit-and-loss responsibility, or managing a function such as finance or information technology,
the maturation of “Offshore” and Business Process Outsourcing (BPO) will impact you because it
changes the way organizations structure, operate, compete and deploy resources.

Offshore and BPO allow business operators and owners to reengineer their operations for dramatic savings. However, Offshore and BPO are not a panacea - several “Early-Adopters” have stumbled while experimenting. Without the appropriate leadership, structure, incentives, service-level agreements and ongoing management, Offshore and BPO initiatives can result in increased cost and lower employee morale.

The GRM process allows managers to leverage a proven process to mitigate risks and maximize their return on investment via “buy”, “build”, “outsource” or “hybrid” initiatives .